Shipping policy

Shipping Policy

Thank you for shopping with Organic By Hayat.

We aim to process and deliver your orders as quickly as possible.

Order Processing

Orders are generally processed within 1–2 business days after confirmation.

During sales, promotions, holidays, or periods of high order volume, processing may take longer.

Delivery Time

For orders within Pakistan, estimated delivery time is generally 2–5 business days after dispatch.

Delivery times may vary depending on the customer's location, courier availability, weather, public holidays, or other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

Order Tracking

Where tracking is available, tracking information may be provided after your order has been dispatched.

Incorrect Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply for re-delivery.

Delivery Issues

If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible with your order details and photographs/videos of the package and product.